Refund Policy

Online quiz games developed and sold by RedTroll are the product of our small family business. As a family-run enterprise, we exert the utmost dedication and passion into providing top notch quality quizzes, ensuring a satisfying user experience. Each quiz game comes with a detailed description, providing a comprehensive understanding of the game's nature and content, including its technical requirements and age recommendations. We strive to ensure customers get a clear idea if a game fits their interests and needs before proceeding with their purchase.

If you are not satisfied with your purchased quiz game(s) from RedTroll.com directly (for purchases made through a third-party, please refer to their respective refund policies), you can apply for a refund by contacting our Customer Support Team by email [email protected]. The refund request must be made within 30 days of your initial purchase. Please note that refund claims made more than 30 days after the purchase date will not be processed unless the transaction involved fraudulent activity.

Once your refund request is approved and processed, it should reflect on your credit card statement within 7 to 10 business days. Following the refund, it is expected that you cease all use and eliminate any downloaded content associated with the refunded quiz game(s).

Non-refundable cases

RedTroll holds the right to reject refund claims in the following scenarios:

• - Incorrect selection of a quiz game.
• - Inability to operate the quiz game in your computing environment.
• - Inability to play the quiz game due to user error.
• - If a price reduction occurs after your purchase during a limited-time sales event, we do not refund or credit the price difference.
• - Discounts/coupon codes must be applied before the check-out process. We will not apply discounts retrospectively to orders already placed and processed.